Privacy Policy – Lucky Slots

01 Introduction

Lucky Slots is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, process, store and protect your personal information when you use Lucky Slots – whether through the website at luckyslots.vu, the mobile app, or any other interface we operate.

By registering an account and using Lucky Slots, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the platform.

This policy applies to all users of Lucky Slots regardless of location, though it is specifically written with Pakistani players in mind. All references to payment methods relate to services available to players in Pakistan – JazzCash, Easypaisa, Raast and Bank Transfer – and all account balances are held in PKR.

02 Data We Collect

Lucky Slots collects personal data in two main ways: information you provide directly when using the platform, and data collected automatically through your use of our services.

Information You Provide

• Registration data: Full name, date of birth, email address, mobile phone number and country of residence provided when you create your account.
• Identity verification: A copy of your CNIC (Computerised National Identity Card) or other government-issued identity document submitted during KYC verification.
• Address verification: Utility bills, bank statements or other documents confirming your current residential address where requested.
• Payment details: Mobile wallet identifiers (JazzCash or Easypaisa account numbers), bank account details used for Raast or bank transfers, and transaction references. Full wallet credentials and banking passwords are never requested or stored by Lucky Slots.
• Support communications: Records of live chat conversations, email correspondence and any information you share when contacting the support team.

Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and unique device identifiers.
• Usage data: Pages visited, features accessed, game sessions played, betting history, deposit and withdrawal history, and session duration.
• Location data: General geographic location derived from your IP address. Lucky Slots does not collect precise GPS location data.
• Cookie data: Session identifiers, preference settings and anonymised analytics data collected via cookies and similar technologies. See Section 6 for full details.

03 How We Use Your Data

The personal data Lucky Slots holds is used only for the purposes set out below. We do not use your data for purposes that are incompatible with why it was originally collected.

Purpose	Data Used	Legal Basis
Account registration & management	Name, email, phone, date of birth	Contract performance
Identity & age verification (KYC)	CNIC, address documents	Legal obligation
Processing deposits & withdrawals	Payment identifiers, transaction records	Contract performance
Fraud prevention & security monitoring	IP address, device data, usage patterns	Legitimate interests
Customer support	Support communications, account data	Contract performance
Platform improvement & analytics	Anonymised usage data, session data	Legitimate interests
Promotional communications (where opted in)	Email address, betting preferences	Consent
Responsible gaming monitoring	Betting history, deposit patterns, session data	Legal obligation / legitimate interests

Where we rely on your consent to process data – for example for sending promotional emails about bonuses and PSL promotions – you can withdraw that consent at any time by updating your communication preferences in account settings or by contacting the support team.

04 Payment Data & PKR Transactions

All financial transactions on Lucky Slots are denominated in PKR. Deposits and withdrawals are facilitated through the payment gateways of JazzCash, Easypaisa, Raast and participating banks. Lucky Slots acts as the merchant in this relationship and processes transaction confirmations, but your actual payment credentials remain with your payment provider.

What Lucky Slots Stores

• The masked identifier of your payment method (e.g. the last four digits of a mobile number or account reference) for the purpose of matching withdrawals to verified deposit methods.
• Transaction amounts, timestamps and reference numbers for account history, dispute resolution and financial record-keeping.
• Confirmation of deposit and withdrawal statuses received from payment gateways.

What Lucky Slots Does Not Store

• Your JazzCash or Easypaisa PIN or mobile banking password.
• Your full bank account number beyond what is necessary for payment reconciliation.
• Any card CVV numbers or full card numbers if card payments are used.

05 Data Sharing & Third Parties

Lucky Slots does not sell, rent or trade your personal data to third parties for marketing purposes. Data is shared with external parties only in the following limited circumstances:

Service Providers

We work with carefully selected third-party service providers who assist in the operation of the Lucky Slots platform. These include payment gateway operators (JazzCash, Easypaisa, Raast and banking partners), identity verification service providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to Lucky Slots.

Game Software Providers

Casino games available on Lucky Slots are supplied by third-party game developers. When you play a game, limited technical data such as session identifiers may be shared with the game provider to operate the game correctly. Game providers do not receive your full personal profile or payment details.

Legal and Regulatory Requirements

Lucky Slots may disclose personal data where required to do so by applicable law, court order, or in response to requests from law enforcement or competent authorities. In such cases we will disclose only the minimum data required and, where legally permitted, will notify the affected account holder.

Business Transfers

In the event that Lucky Slots undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. You will be notified via the email address registered to your account should such a transfer affect the handling of your personal data in a material way.

06 Cookies & Tracking

Lucky Slots uses cookies and similar browser storage technologies to provide a functional, personalised and secure platform experience. Cookies are small text files stored on your device when you visit the website or use the app.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in and security cookies that help detect suspicious activity. These cannot be disabled without affecting platform functionality.
• Functional cookies: Store your preferences such as language settings, display options and remembered game selections. These improve your experience but are not essential to platform operation.
• Analytics cookies: Collect anonymised data about how players use the platform – which pages are visited most, where users encounter errors, and how gameplay sessions progress. This data is used to improve the platform. Individual users are not identifiable from this data.

Lucky Slots does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features.

07 Data Retention

Lucky Slots retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal and financial record-keeping obligations.

• Active accounts: Personal data is retained for the full duration of your account being open on Lucky Slots.
• Closed accounts: Following account closure, certain data including identity verification records, transaction history and responsible gaming records is retained for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements.
• Support communications: Records of customer support interactions are retained for up to three years from the date of the last interaction.
• Marketing consent records: Records of consent to receive promotional communications are retained until consent is withdrawn plus one year thereafter.

After applicable retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an individual account holder.

08 Data Security

Lucky Slots implements a layered approach to data security, combining technical controls, procedural safeguards and staff training to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Technical Measures

• All data in transit is encrypted using TLS 1.2 or higher across all platform interfaces including the website, mobile app and payment gateway connections.
• Data stored on Lucky Slots servers is encrypted at rest using AES-256 encryption.
• Access to production systems and databases is restricted to authorised personnel using multi-factor authentication and role-based access controls.
• Automated systems monitor for unusual login patterns, unusual transaction activity and other indicators of potential security incidents in real time.
• Regular penetration testing and vulnerability assessments are conducted by independent security professionals.

What You Can Do

While Lucky Slots takes its security responsibilities seriously, account security is a shared responsibility. You should use a strong, unique password for your Lucky Slots account, enable any two-factor authentication options offered, never share your account credentials with anyone, and contact the support team immediately if you believe your account has been accessed without your permission.

09 Your Rights

You have the following rights regarding the personal data Lucky Slots holds about you. To exercise any of these rights, contact the support team via live chat or the email address shown in the footer.

• Right of access: You can request a copy of the personal data Lucky Slots holds about you. We will respond within 30 days of a verified request.
• Right to correction: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For account details, many corrections can be made directly from within your account settings panel.
• Right to deletion: You can request deletion of your personal data. Note that certain data may be retained beyond a deletion request where it is required for legal, financial or fraud prevention purposes.
• Right to restrict processing: In certain circumstances you may request that Lucky Slots restricts processing of your data while a query or objection is being investigated.
• Right to withdraw consent: Where processing is based on your consent – such as receiving promotional emails – you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.

All rights requests will be handled within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 30 days with prior notification to you. Lucky Slots will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.

10 Children's Privacy

Lucky Slots is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided personal information to Lucky Slots, please contact the support team immediately. Any account found to belong to a person under 18 will be immediately closed and any data associated with it deleted in accordance with our data retention policy.

For guidance on protecting younger family members from accessing online gaming platforms, please visit our Responsible Gaming page which includes advice on parental controls and self-exclusion tools.

11 Changes to This Policy

Lucky Slots may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes that significantly affect how your personal data is used, we will make reasonable efforts to notify active players via the email address registered to their account or through a prominent notice on the platform.

Your continued use of Lucky Slots after any update to this Privacy Policy constitutes your acceptance of the updated version. We recommend reviewing this page periodically. If you have any concerns about changes to this policy, please contact the support team before continuing to use the platform.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a privacy concern, please reach out to the Lucky Slots support team. Our live chat is available around the clock and is the fastest way to get a response. For formal data rights requests, you may also contact us by email – the address is shown in the footer of this page.

For questions related to responsible gaming or account self-exclusion, please visit our Responsible Gaming page or our FAQ for step-by-step guidance.